USA- Domestic (includes Puerto Rico, Alaska, and USVI)
Orders are processed in 1-3 business days. Shipping has an estimated arrival time of 5 to 7 business days to all states in the USA after your order is processed.
If your package is returned / unclaimed due to incorrect address or not picked up at the post office, you are responsible to pay for the shipping to have it re-sent.
If your tracking information states that your package was delivered and you have not received it you must contact the delivery carrier (either United States Postal Service or DHL) and address the issue and file a claim directly with them.
Lost or Stolen Packages
Figura Nueva does not hold or accept responsibility for packages that have been stated or marked as delivered by the carrier. We cannot ship out any replacement packages or refund/credit orders that the carrier confirms as being delivered
International Shipping is processed via DHL Express.
We will send you a tracking number as soon as your order is processed. If you have any questions please send us an email to firstname.lastname@example.org
Once order(s) have been shipped we are not responsible for any delays due to DHL Express meeting expected delivery dates.
International shipping is 5-7 business days. *Please note international shipments have to be declared and pass customs. They can be held at customs which could delay delivery time*
*Some countries may charge a Duty Tax for merchandise shipped. This is not a fee we cover because it is not related to shipping. If you decide to refuse your merchandise because of the Duty Tax Fee your merchandise will be refunded once we receive the merchandise minus the shipping cost which has been incurred and is also non-refundable*
If your address is considered undeliverable or if customs refuses your order in your country of origin once the merchandise is returned to us we will refund you the cost of the merchandise minus the shipping cost which has been incurred and is also non-refundable.
Orders placed after 4pm (EST) are considered next business day. Orders placed after 4pm (EST) on a Friday will not be processed until the next business day. Please note if there is a holiday in between or if orders are placed on a holiday, orders are not processed until the following business day.
NOTE: As a security measure, there will be instances when official government identification will be required. All purchases that have different billing and shipping address will require verification of valid official identification for the card holder as well as verification of last 4 digits of card used displaying name on card. Not promptly responding to our email will delay shipment. After 72 hours of no response the order will be cancelled.
We reserve the right to cancel any orders.
If you have any questions, please feel free to contact us at email@example.com