Return / Exchange Policy

 

Refund/Return/Exchange Policy

Returns

All sales are FINAL. Due to the nature of the products we do not accept returns and/or refunds.

Exchanges (if applicable)

Waist trainers/Waist belts and Vests are non-refundable but are eligible for same style size EXCHANGE within three (3) days of delivery. You will be responsible for paying for exchange shipping costs to us for exchanging your item. 

Shipping time of exchanged item will take 5 - 7 business days.

Body shapers, bodysuits, buttlifters, and postpartum garments are NOT EXCHANGEABLE and NON-REFUNDABLE.  We only replace compression garments if they are received defective, you have (3) days from receiving the product to notify us via email that it was defective.  Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.  All garments must have all original tags attached, show no signs of use, and in original packaging. Send us an email at info@figuranueva.com

Once we receive your email, follow up instructions will be provided.

 **We reserve the right to cancel any orders.**

At any time, if you have any questions, please contact us at info@figuranueva.com